Refund and Returns Policy

At FAUM, we aim to provide top-quality products and a satisfying shopping experience. If something goes wrong with your order, we’re here to help.

1. Return Eligibility

You can return or exchange products if:

• The product is damaged or broken.

• You received the wrong item

2. Return Conditions

• You must report the issue within 3 days of receiving the item.

• The item must be unused and in original packaging.

• You must provide photo or video evidence of the issue via WhatsApp or email.

3. Return Process

1. Contact us at +92 333 4559266 (WhatsApp) or support@faum.pk

2. Send pictures/videos with your order number

3. Our team will review and guide you through the return/exchange process

4. Refunds

• Refunds (if approved) will be processed via bank transfer or store credit.

• It may take 3-5 business days after the returned product is received.

5. Non-Returnable Items

• Products returned after 3 days without valid reason